EASY RETURNS
RETURNS & EXCHANGES
We want you to love your Zinaè pieces. If something isn't right, we're here to help.
14-Day Returns
From date of delivery
Free Exchanges
Within 7 days
Easy Process
Simple online returns
Return Conditions
Items can be returned or exchanged within 14 days of delivery. Items must be unworn, unwashed, in their original condition and with all tags and liners attached.
Accepted
- Items with original tags and liners attached
- Unworn and unwashed items
- Items in original condition
Not Accepted
- Items without original tags
- Worn or washed items
- Items with makeup or perfume stains
- Items marked as final sale
How to Return
1
Contact Us
Email us at returns@zinaewear.com with your order number and reason for return.
2
Receive Return Instructions
We'll send you return instructions. Please note that return shipping costs are the responsibility of the customer.
3
Pack & Ship
Pack your item securely in its original packaging and drop off at your nearest courier point.
4
Receive Refund
Once we receive and inspect your return, your refund will be processed within 5-7 business days.
Exchanges & Store Credit
- Exchanges or store credit available within 7 days
- Return shipping costs are the responsibility of the customer
Refunds
- Refunds to the original payment method are accepted
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
